Our 30-Day Return Policy
We want you to love your handmade crochet pieces! If you are not completely satisfied with your purchase for any reason, you may request a return or refund within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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Unused and Unwashed: The item must be in the same condition that you received it.
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Original Packaging: The item must be in its original packaging, including all tags, labels, and protective wrapping.
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Proof of Purchase: You must provide your order number and a valid receipt or proof of purchase.
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No Strong Odors: Items must be free from perfume, smoke, pet hair, or any other strong odors, as these are handmade textile products.
Non-Returnable Items
Due to the nature of our handmade and digital business, the following items cannot be returned or exchanged:
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Custom or Personalized Orders: Any items made with specific custom colors, sizes, or based on your personal requests. (Because these are made specifically for you).
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Downloadable/Digital Products: Any digital files, patterns, or PDF downloads are non-refundable once they have been sent to you.
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Final Sale Items: Items marked as “Final Sale” or “Clearance” at the time of purchase.
How to Start a Return
Please follow these simple steps:
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Contact Us: Contact us with your order number, photos of the item, and your return request.
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Approval: Our team will process your request promptly. You will receive an email within 24-48 hours containing the return instructions and the designated return address.
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Ship Back: Carefully pack the item in its original packaging and ship it back to the address we provide. Please note: Customers are responsible for the return shipping costs.
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Inspection: Once your returned item is received and inspected, we will send you an email to notify you of the approval of your refund.
Refunds
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-5 business days.
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Please note that the original shipping costs are non-refundable.
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If it has been more than 5 business days since we sent the refund confirmation and you haven’t received it, please check with your bank or credit card company, and then contact us.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange an item, please contact us first.
Damaged or Defective Items
We take great care in packaging our handmade items. If your item arrives damaged or defective, please contact us within 48 hours of delivery with your Order Number and clear photos/videos of the damage. We will make it right by sending you a replacement or issuing a full refund.
Note on Handmade Items
Since all our products are hand-crocheted with love, minor variations in color, size, or stitch details may occur. These small imperfections are what make each piece unique and are not considered defects.