Since all our crochet items are handmade with love, please allow 2-5 business days for us to process and craft your order. Once shipped, estimated delivery times vary by location:

• Europe, UK & Canada: 6 – 13 Business days
• USA: 8 – 20 Business days
• Australia & New Zealand: 10 – 18 Business days
• Rest of the world: 10 – 30 Business days
  Please note that business days do not include weekends or holidays.

For a full breakdown of delivery times by region, please refer to our detailed Shipping Policy.

We offer a 30-day return policy from the date you receive your order. Items must be unused, unwashed, and in their original packaging.

However, due to the nature of our handmade products, custom/personalized orders and digital downloads (like patterns) are non-returnable and non-exchangeable.

If your item arrives damaged or defective, please contact us within 48 hours with photos, and we will make it right. Note: Return shipping costs are the customer’s responsibility.

For complete return instructions and eligibility criteria, please refer to our Refund and Returns Policy.

Once your order is dispatched, we will send you an email containing your tracking number and tracking link.

You can monitor your parcel delivery status via the tracking link. If you cannot find the shipping email, please check your spam folder or reach out to our support team.

Please email us immediately if you notice a wrong shipping address. We can update your address only before your order is shipped.

Once the parcel has been dispatched, we cannot modify the delivery address. If delivery fails due to incorrect address, buyer is responsible for extra reshipping cost.